Support Center
We're here to help! Get in touch with our support team.
Submit a Support Request
Quick Help
Photo stuck processing?
Most photos process within 5 seconds. If it's been longer, please submit a tech support request.
Need more credits?
Visit our pricing page to purchase additional credits.
Account issues?
Use the billing/account support option for login problems or account-related questions.
Contact Information
Email:
contact@platinumeagle.io
contact@platinumeagle.io
Response Time:
Usually within 24 hours
Usually within 24 hours
Available:
Monday - Friday, 9 AM - 6 PM EST
Monday - Friday, 9 AM - 6 PM EST
Frequently Asked Questions
How do I download my enhanced photos?
Once processing is complete, click the "Download Enhanced" button on your photo's detail page or from your dashboard.
What file formats are supported?
We support JPEG, PNG, and WebP image formats. Maximum file size is 10MB.
Can I get a refund if I'm not satisfied?
We offer refunds on a case-by-case basis. Please contact support with details about your specific situation.
How long are my photos stored?
Your photos are stored securely and are accessible from your account indefinitely. We never delete user photos.